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Errors

Error: (100) System.Exception: System.Exception: Exception decrypting...

Scenario

You may see this message if the GFRLookUpListSync.ini was copied from one machine to another when migrating the service.
Error message
(100) System.Exception: System.Exception: Exception decrypting. Decryption failed. Key not valid for use in specified state. at DataProtection.DataProtector.Decrypt(Byte[] cipherText, Byte[] optionalEntropy) at GFR_LookuplistSync.Encryption.Decrypt_DPAPI(String EncryptedValue) at GFR_LookuplistSync.IniFile.Initialize() at GFR_LookuplistSync.SyncLookuplist.tmrSyncLookuplist_Elapsed(Object sender, ElapsedEventArgs e)

Cause

The GoFileRoom Lookup List Sync service was unable to read the GFRLookUpListSync.ini file.

Solution

  1. Select the Windows Start button and choose Run.
  2. Enter
    services.msc
     in the search field and press ENTER.
  3. In the Services dialog, locate the
    GFR Lookup List Sync
     service and select the
    Stop Service
     button on the toolbar.
  4. Navigate to the GFRLookupListSync folder at the following location:
    • 64-bit operating system:
      C:\Program Files (x86)\GoFileRoom\GFRLookupListSync
    • 32-bit operating system:
      C:\Program Files\GoFileRoom\GFRLookupListSync
  5. Rename the GFRLookUpListSync.ini file to
    GFRLookUpListSync.old
    .
  6. Right-click the
    GFR_LookupListSync.ini(Manage).exe
     file, then select
    Run as administrator
    . If you get a prompt asking if you want to allow the program to make changes to your computer, click Yes to open the file.
  7. On the General tab, enter the correct upload account and password.
  8. On the List tab, enter the correct data source password if you are using SQL authentication for the ODBC connection.
  9. Select
    Save
     to create a new GFRLookUpListSync.ini file.
  10. Restart the service.

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