Troubleshoot Upload Documents not running

Follow these steps if you're trying to use Upload Documents service and it isn't running. You might receive a Scanned Service Alert email.
  1. Open Windows Control Panel and select
    System and Security
    .
  2. Select
    Administrative Tools
    .
  3. Select
    Services
    .
  4. Make sure that GoFileRoom Upload Documents Service status is
    Started
    . If not, right-click
    GoFileRoom Upload Documents
    and select
    Start
    .
  5. If there's an error, follow these steps:
    1. Right-click
      GoFileRoom Upload Documents
      and select
      Properties
      .
    2. Select the
      Log On
      tab, re-enter the password for
      This account
      and select
      Apply
      .
  6. Open the following folder based on your version of Windows and wait until all files disappear as they're processed.
    • 32-bit:
      C:\Program Files\GoFileRoom\GFRUploadDocuments\UploadDocuments
    • 64-bit:
      C:\Program Files (x86)\GoFileRoom\GFRUploadDocuments\UploadDocuments
  7. Use the Document Tracking report to make sure that the document's status is
    Filed
    .

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