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1040 e-file errors

R0000-504-02 e-file error

Error

Each 'DependentSSN' and the corresponding 'DependentNameControlTxt' that has a value in 'DependentDetail' in the return must match the SSN and Name Control in the e-File database. (value #########, rule R0000-504-02)

Cause

The IRS e-file database includes a name control and SSN for each filer. This rejection means that the information sent in the e-file doesn't match what the IRS has in the database. This can happen if you enter the wrong name and/or SSN into GoSystem RS. Otherwise, there are a few possible causes that need to be worked out with the IRS or Social Security administration.

Solution

If there's more than 1 dependent on the return, note the value at the end of the rejection. It will help you find the dependent causing the issue.
  1. In the
    Organizer
    , select
    General information
    , then
    Basic Return Information
    .
  2. Select
    Dependents
    , then
    Dependent Input
    .
  3. Find the dependent whose SSN was included in the rejection.
  4. Check to make sure that the
    Last name
     and
    SSN
     are correct.
  5. If the wrong information was entered, correct it. Then do a
    Full Recompute
     and e-file the return.
  6. If the information is correct:
    • If the dependent has multiple last names, refer to the Individual Name Control section of Publication 4164 for help on how to enter their last name.
    • Otherwise, advise the taxpayer (or legal representative) to contact the SSA at 800.772.1213 to verify the dependent's last name. If a correction is required, it may take the SSA up to 10 days to notify the IRS after they’ve updated their files. Afterward, an electronic return can be resubmitted.
  7. If you're unable to resolve the rejection, you can elect to bypass this error. You need the taxpayer's consent. If you do make this election, certain credits or exemptions may be disallowed, and return processing (including refund disbursement) may be delayed 4-6 weeks by the IRS. To make the election:
    1. In the
      Organizer
      , select
      E-file
      .
    2. Select
      Additional Information
      , then
      Imperfect Return
      .
    3. Mark the
      Imperfect return election
       checkbox.

This article applies to:

  • PRODUCT: GoSystem Tax RS
  • Return type: 1040 Individual
  • Subject: e-file
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