3020 e-file error

Error

Taxpayer number not found on the taxpayer database, tax return must be submitted by mail. (3020)

Cause

The state doesn't recognize the taxpayer number submitted with the return.

Solution

  1. Go to the
    Organizer
    , then
    State Franchise Tax
    .
  2. Select
    Texas Franchise
    , then go to
    General Information
    .
  3. Check the
    Taxpayer number
    .
    1. If it's wrong, fix it. Then do a Full Recompute, recreate the e-file, and retransmit the return.
    2. If it's correct, contact the state at 800.442.3453.
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