3696 e-file error

Reject Code 3696 : Invalid Security Information. Webfile number or last reported revenue is incorrect or blank. Contact Texas Comptroller @1-800-442-3453 for your WebFile Number. Line Number: H.
This happens when the Webfile number or last reported revenue is incorrect or blank.

Solution

  1. In Organizer, select
    States
    , then
    Texas
    .
  2. Select
    E-file
    , then
    Additional Information
    , then
    Preparer Validation
    .
  3. Verify the
    Webfile number
    and
    Total revenue on last return is accurate
    .
  4. If there isn't a webfile number or the total revenue on the latest return is blank, enter the
    Webfile number
    and enter an amount for the
    Total revenue on latest return
    .
  5. Perform a full recompute, recreate the e-file and resubmit the return.
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