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Sign in to Legal Tracker using OnePass (new users)

OnePass lets you sign in to multiple Thomson Reuters® products and websites with a single user name and password. Law firm users are required to use OnePass to sign in to Tracker. If you don’t already have a OnePass account, follow the instructions in this topic to set one up.

Link your Tracker account to OnePass

When your Tracker account is created, you’ll receive a new-user welcome email with a link to register your account.
note
You must click the welcome email link even if you already have a OnePass account.
  1. Click the registration link in the welcome email.
  2. When prompted to use a OnePass account to access Tracker, click Continue to go to the registration page.
  3. Next, you are prompted to confirm your existing ONEPASS profile, or set up a new one.
If you already have a OnePass account
If the email address you entered is already associated with a OnePass account, your Tracker registration key will automatically be added to your OnePass profile.
  1. On the Sign in page, enter your email address in the Username field.
  2. Enter your password in the Password field.
  3. Click Sign in.
If you're creating a new OnePass account
  1. If you don’t have a OnePass account, you’ll see the Register a Product page, where your Tracker registration key, friendly product name (Legal Tracker), and Tracker account email are filled in for you. Confirm these values are correct, and then click Continue.
    tip
    If the registration key does not populate, try refreshing your browser. If it still does not populate, contact Tracker support.
  2. On the Create Profile page, enter your name, then confirm your email address. The email you enter here must be the same as your Tracker account email (where your welcome email was sent). If your Tracker and OnePass account emails are different, contact the office/system administrator listed in your welcome email and let them know you need to have your Tracker email changed to match your OnePass account.
  3. Create a user name. User names must be between eight and 70 characters in length. The user name can be any letter, number or character combination. The user name is case sensitive and email addresses are valid user names.
  4. Create a password. Passwords are case sensitive and must be at between eight and 64 characters in length and include at least three of the following characters: uppercase letters, lowercase letters, numbers, special characters or other characters listed on the page.
  5. Select a security question and answer.
  6. Click Create.

Future sign-ins

If you don't see the normal sign-in page, click Sign in with another account, then select Sign in with OnePass.
Forgotten username or password
If you forget your ONEPASS user name or password, you can retrieve them using your email address. Keep in mind the following:
tip
If you receive an error message even though the user name/password combination you are entering is correct, check to be sure your keyboard's Caps Lock key is not on.
To retrieve your OnePass user name or password:
Lockouts
If you enter and incorrect user name/password combination five times, you will be locked out of your account. If you have been locked out, click Forgot password? to reset your password.

Update your OnePass account

To change your user name, password, or security question and answer:
important
  • Company and firm administrators cannot reset OnePass passwords for their users. Users must click Forgot username? or Forgot password? on the OnePass Sign In page.
  • If you do not see the OnePass Sign In page when you access Tracker, this may be because you recently deleted your cookies, or you are signing in with a different Internet browser. Click Sign in with OnePass to set the cookie for your preferred Sign In page (OnePass rather than the Tracker account credentials).

This article applies to:

  • PRODUCT: Legal Tracker
  • Subject: User account
  • Audiences: Company