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Reactivate or Unlock an Account

Tracker accounts can be deactivated or locked automatically because of inactivity or too many failed sign-in attempts. Authorized administrative users can manually deactivate an account in Tracker.
Check the user's administrative profile to see the last successful sign-in and whether the user is currently inactive or locked out. (Lockout reason will be shown.)

Unlock an account that is temporarily locked due to failed sign-in attempts

If the lockout is because of failed sign-in attempts:
  • The user can wait for the lockout to expire, and then sign in again. The expiration time is shown in the user's administrative profile.
  • A company or firm system administrator can unlock the account by clicking the
    unlock
    link in the user's administrative profile.

Unlock an account that is locked Because of inactivity

When an account was locked because of inactivity and has been subsequently unlocked, the user must then log in within a pre-defined amount of time to reactivate the account. The default is 72 hours, but your Tracker coordinator can change this setting for company users.
Follow these steps when a user account has been locked due to inactivity:
  1. Confirm that there is no administrative or security issue with unlocking the user account.
  2. Click
    Users
    >
    User list
     from the left navigation.
  3. Review the list of all locked user accounts by selecting
    All Company Users
    ,
    All Firm Users
    , or
    All Users
     from the first drop-down list, and then selecting
    Locked Out Users
     from the second drop-down list.
  4. Click
    Edit
    in the
    Admin Profile
     column by the user you want to unlock.
  5. Click the
    Unlock
    hyperlink to unlock the account.
  6. On the toolbar, select
    Save & close
    .

Reactivate a deactivated account

Follow these steps when a user account has been manually deactivated:
  1. Confirm that there is no administrative or security issue with reactivating the user account.
  2. Click
    Users
    >
    User list
     from the left navigation.
  3. Review the list of inactive users by selecting
    All Company Users
    ,
    All Firm Users
    , or
    All Users
     from the first drop-down list, and then selecting
    Inactive Users
     from the second drop-down list.
  4. Click
    Edit
     in the
    Admin Profile
     column by the user you want to reactivate.
  5. Select the
    Active
     check box.
  6. If the user had scheduled reports, you are given the option to reactivate the reports.
    • Select
      OK
       to reactivate the any previously scheduled reports for the user.
    • Select
      Cancel
      if you want reactivate the user but without reactivating any previously scheduled reports.
  7. On the toolbar, select
    Save & close
    .

This article applies to:

  • PRODUCT: Legal Tracker
  • Subject: User account
  • Audiences: Company