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Resetting a User's Password

Required role | For companies with Tracker authentication (a Tracker Account ), a company system administrator can reset passwords for all users, and a firm administrator can reset passwords for firm users. Tracker passwords are encrypted and cannot be recovered. However, passwords can be reset.
For security reasons, when you reset a user’s password, the following will occur:
  • Tracker randomly creates a new password and sends it to the user's primary email address specified in Tracker. You will not have access to the new or be able to specify the new password. The password is known only by the user, which is standard industry practice for secure systems.
  • The user must create a new password at sign-in and cannot use any previously used passwords.
To reset a user's password:
  1. Click
    Users
    >
    User list
     from the left navigation.
  2. Click
    Edit
    next to the name of the user whose user profile you would like to edit to display the user's profile. To find the user, you may need to change the user listing using the drop down menus at the top of the page and then click the
    Change view
    button.
  3. From the toolbar, click the three small dots icon and select
    Reset password
    . Tracker sends a new password to the email address specified in the system.

This article applies to:

  • Product: Legal Tracker
  • Subject: Password
  • Audiences: Company