Error: Recipient of document did not match

You may get the following error message when your invoice was stopped but you know the recipients are in the customer directory:
Recipient of document did not match any recipient in Pagero public customer registry or in your customer directory. Verify that the recipient is added to your customer directory. Also verify that customer numbers or any other identities such as organization number, VAT number, etc. matches.
Solution 1: Suggest new recipient
The customer might not exist in Pagero Network at all. If that is the case, you can follow these steps to suggest the customer be added to the directory:
  1. Go to
    Customer directory
    Suggest New Customers
    , then enter all the information that you have on your customer, and when submitted Pagero will confirm these details.
  2. Once confirmed, the customer will be activated and you will receive a message.
  3. After the customer is activated you can then add the customer to your own directory.
Solution 2: Connect to a recipient
You might have a closed customer directory, but have not added the customer to your private customer directory in Pagero Online. To do so you can follow these steps:
  1. Enter the company name or their business ID in the
    Search network
    box.
  2. Select the company you want to connect to and then the
    View profile
    option to see its full profile.
  3. If this is the company you are looking for, select the
    Connect
    option.
  4. Choose if you want to receive from or send documents to this company and the available document types.
  5. Make sure your contact information is up to date before selecting
    Send request
    .
  6. Add your e-ID and select
    Submit
    .
  7. Select
    Send request
    .
  8. Check the status of your requests in the
    Requests
    section.
Depending on the setup of your trading partner, your request can be either accepted immediately or wait for your trading partner to accept the request.
Solution 3: Verify details
If you have an open customer directory, or you have verified that the customer exists in your private customer directory but still get this error it means Pagero Online was unable to match the values given in your invoice to the values found in your customer directory.
Make sure that the customer number given in the invoice is the same as the customer number added to your customer directory in Pagero Online. You should also verify that the different identifiers you include in your invoice, such as organization number, VAT registration number, or GLN/EAN, match the information for the customer in your customer directory in Pagero Online.

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