Skip to main content

Solutions

Products

Recommended products

Questions? We are here to help.
Contact us

Purchase

Questions? We are here to help.

Resources

Email Distribution

Common questions about email distribution

Find answers to the most common questions about Pagero's email distribution.
Can I send documents to multiple email addresses?
Yes. You can link more than 1 email address to a customer number in your
Pagero Online Email Distribution
 list. Alternatively, you can separate multiple email addresses directly in your documents with semicolons (;).
What will be the sender's email address when a document is sent via email distribution?
The recipient of the email sees noreply@pageroonline.com as the sender.
A customer tells me they haven’t received the email, why is that?
Check if your document has been rejected.
A document seem to be delivered in Pagero Online, but the customer still hasn’t received the email. Why is that?
The recipient should first check their Junk Mail. They should also check that the email address noreply@pageroonline.com hasn’t been blocked by their email provider.
A document has been rejected, why is that?
Check the error message and act accordingly.
What do these error codes mean?
  • Code 550:
     Recipient's address doesn't exist or isn't available.
    Solution: Verify the correct email address from your customer and resend the document.
  • Code 552:
     Typically encountered when there is a problem related to an attachment in your email, such as file size or lack of server space on the receiver's end.
    Solution: Inform your customer that they should contact their technology department about their email server error.
  • Code 554:
     Error at the receiver's side, most likely due to security or remote server issues.
    Solution: Inform your customer that they should contact their technology department about their email server error.
  • Code 602:
     Issues at the recipient's email server.
    Solution: Inform your customer that they should contact their technology department about their email server error.
  • Code 605/607:
     Recipient's address has been blocked due to failed delivery.
    Solution: As the recipient's address has been blocked due to failed delivery, you should ask Pagero's support to unblock the recipient's email address by submitting a request.

This article applies to:

  • PRODUCT: Pagero Online