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Errors

Error: The current user can only have one (1) active timer.

Scenario

You may see this error when you try to start a timer on a time sheet.
Error message
The current user can only have one (1) active timer.

Cause

The most likely cause of this issue is due to an active
Desktop Timer
.

Resolution

  1. Go to the
    Daily Time
     portlet and check for an active timer. If you have an active timer and select it, you go to a time sheet with no active timers.
  2. Right-click the
    Practice CS
     icon in your System Tray and select
    Desktop Timer
    .
  3. If this timer is active, select the
    Stop
     button. If there is no active timer, select the
    Maximize
     button., then stop the active timer.
  4. You can now start a new timer.
  5. You can also check active timers in the
    Staff Active Timers
     portlet on the
    Firm Dashboard
    .
  6. You can right-click and select
    Stop Timer
     in this view. 

This article applies to:

  • Product: Practice CS