Triva isn't available right now.
Check out the support page for our phone number and hours
Solutions
Law firms
Tax, audit & accounting firms
Success stories
-
A true competitive advantage
Law firm Zarwin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
-
Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
-
The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
Questions? We are here to help.
Products
Legal
Trade & supply
Tax, audit & accounting
- 1040SCAN
- Audit Intelligence Analyze
- CoCounsel Audit
- CoCounsel Tax
- Ready to Advise
- Ready to Review
- View all
Corporate tax
Recommended products
-
CoCounsel Legal
Transform your work with the only AI legal solution uniting research, drafting, and document analysis in a single experience. Designed by legal experts and built on trusted content and advanced AI, CoCounsel Legal accelerates multistep work so you can better serve your clients and grow your business.
-
CoCounsel Tax
Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
-
CLEAR
Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
Questions? We are here to help.
Purchase
Buy solutions
Resources
Insights
Events
Product training
Product communities
Developers
Highlights
-
2026 SKILLS showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
-
Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
-
Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Troubleshooting: 7216 consent is not set for this binder
If you receive the following error, please contact SurePrep Support for assistance.
7216 consent is not received for this binder
Uninstall then Reinstall
note
You'll need full administrative rights to uninstall/reinstall.
- Follow the Microsoft uninstall instructions.noteWe provide this information as a courtesy. If you still have questions or need help, you'll need to contact a qualified IT professional. Support is available to help with Thomson Reuters products within our scope of service.
- Uninstall the following:
- NovaPDF 10 Printer Driver
- NovaPDF 10 Printer Driver
- NovaPDF 10 SDK COM (x64)
- NovaPDF 10 SDK COM (x86)
- SPbinder
- SurePrepApps
- Temporarily disable any Virus Scan Software.
- Next, download and install SPbinder as an Administrator (Run as Administrator). Download the SurePrep Installer from the section in the Admin FileRoom.
- If prompted to save, clickSave As.
- After the installer downloads, right-click the installer, and then clickRun as Administrator.
- Go through the Install Process. Please make note of your file path as setup inAdmin>Account Setup>Download files Setup. You will need to set the Program File Path and the Download Folder Path during install to match the path within the Firms' setup.
- Once installed login to SurePrep FileRoom.
- Try and open a binder. Several Updates should run. If the updates do not run or stall, please make sure that users have full security rights to the file paths within Admin>Account Setup>Download Files Setup.
- You should then be able to access the binders.
This article applies to:
- Product: SurePrep