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Manage binders from FileRoom

Grant Support access

Granting support access lets the SurePrep Support team access your binder/PBFX. You can grant access from FileRoom as well as from SPbinder. This article discusses granting support access from FileRoom.
Grant SPSupport Access from SPbinder.

Grant SPSupport access from FileRoom

  1. Point to the
    Options
     column of the binder for which you want to grant SPSupport access, then select the
    Caret
     icon .
  2. On the dropdown menu, select
    Grant SPSupport Access
    .
  3. The
    Grant SurePrep Access
     window options let you select how long access will be granted. By default, no access is granted. When the
    Grant SurePrep Access
     window appears, select 
    No Access (default value)
    .
  4. Select the number of days you want to grant support access.
  5. Once you have selected the duration, select
    OK
    .

Check access expiration on 1 binder

  1. Point to the
    Options
     column. Select the
    Caret
     icon .
  2. Select
    Grant SPSupport Access
    .
  3. When the
    Grant SurePrep Access
     window appears, you can see when support access will expire.

Check access expiration on all binders

To check the expiration date for all binders that have been provided SPSupport access, look in the
SurePrep Support Access
 column in FileRoom. You can filter the binders based on the expiration date as well.

Additional information

By default, the
Grant SPSupport Access
 option is checked for all user groups in
Admin
Users
User Group Management
Permissions
. If the option is unchecked for a user group, then that user group won’t see this option in FileRoom or SPbinder.
The Firm Administrator can check the sign in activity as well as the username of SurePrep Support personnel who accessed the binder from
Admin
Reports
Logging Events
.
While the binder is being accessed by Support personnel, the owner or assigned member of the binder can open the binder but only in read-only mode. If they do access the binder while Support personnel is accessing it, they'll see the following message:

This article applies to:

  • PRODUCT: SurePrep

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