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Migrating SurePrep to Thomson Reuters Help Center and Community
As part of our ongoing integration with Thomson Reuters, we're excited to announce the migration of SurePrep Help Center articles and communities to Thomson Reuters platform. Effective
May 26, 2025
, you will have a streamlined experience with centralized access within the Thomson Reuters ecosystem.New Home for Help: Thomson Reuters Help Center
SurePrep Help Center content is migrating to the comprehensive Thomson Reuters Help Center.
What this means
: Starting May 26, 2025, all SurePrep support resources—including FAQs, how-to guides, troubleshooting articles, and more—will be accessible through this single, unified platform at a new URL link.You can now view SurePrep articles without logging in! This move provides an enhanced, streamlined experience with access to a wider range of support materials.
Share Your Vision: Submitting Enhancements via Thomson Reuters Community
We value your input in shaping the future of SurePrep! We're introducing a new, dynamic way to submit your product enhancement requests and ideas.
What this means:
Effective May 26, 2025, please share your ideas/enhancement requests directly through the Thomson Reuters Community at https://community.thomsonreuters.comThis platform allows you to submit your ideas and engage with fellow SurePrep users and the Thomson Reuters team, fostering collaboration on future developments.
What You Need to Do
To ensure a smooth transition on May 26, 2025:
- Update Your Bookmarks: Replace any saved links from the current SurePrep Help Center and enhancement submission pages with the new links provided above.
- Inform Your Team: Please share this information with any colleagues who regularly access SurePrep Help Center or submit enhancement ideas.
- Create your community account for new ideas: To submit new ideas or enhancements, sign in to your Thomson Reuters Community using your Thomson Reuters account.
FAQ
- What is happening to the SurePrep Help Center?Starting May 26, 2025, all SurePrep Help Center content will be migrated to the Thomson Reuters Help Center. This change aims to provide a more streamlined and centralized access to support resources.
- Do I need to log in to access the SurePrep articles on the new platform?No, you will be able to view SurePrep articles without the need to log in, allowing for easier and quicker access to support materials.
- Will my old Help Center bookmark links continue to work?No, current sureprep.helpcenter.com will be unavailable starting May 26, 2025. Please visit and bookmark the new location for SurePrep documentation.
- What resources will be available on the new platform?The new platform will offer comprehensive support resources, including FAQs, how-to guides, troubleshooting articles, and more, all accessible through a single, unified platform.
- How can I submit new enhancement requests for SurePrep?Effective May 26, 2025, you can submit your product enhancement requests and ideas through the Thomson Reuters Community. This platform will enable you to engage with fellow SurePrep users and the Thomson Reuters team.
- What will happen to my existing enhancement requests that were submitted?SurePrep has a long history of working diligently to release customer-requested enhancements, and we want to assure you that we will continue to work on those that have been submitted.Looking ahead to the Thomson Reuters Community platform, a selection of existing SurePrep enhancement requests will be migrated. This selection will be based on factors such as their recency, vote counts, and other relevant criteria. It's important to note that even if a request isn't migrated to the new community platform, it doesn't mean it won't be reviewed. Our teams will still consider previous submissions; they simply won't be visible within the new Thomson Reuters community environment.
- What should I do to prepare for the transition?To prepare for the transition, update your bookmarks with the new links provided for the SurePrep Help Center and enhancement submission pages. Additionally, inform your team members who regularly access these resources about the changes.
- How can I contact Support after the migration?You can contact SurePrep Support through the following channels:
- Live Chat fromThomson Reuters Help and Supportpage.
- Email our Support Team - SurePrep.Support@thomsonreuters.com
- Call our Support Team - 1-800-805-8582 -> Press 1 (See Support Hours)
If you have any questions or concerns about these upcoming changes, please don't hesitate to contact our Support team. Thank you for being a valued SurePrep customer. We appreciate your partnership as we continue to evolve and improve your experience.
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