X-002 or X-002SF e-file error

Individual signing for plan sponsor is entered on the 5500 Screen. User ID and PIN is required on the ELF Screen.
There's a missing User ID and PIN for the individual signing. This can be due to missing or incorrect data entry.

Solution

The solution varies depending on who is signing the return:
  • Plan admin and plan sponsor are the same
    • Follow the data entry instructions in the Entering data for the same employer / sponsor and plan administrator form.
  • Plan admin is signing
    • If the plan admin is signing the return and is not the same person as the plan sponsor:
      1. Go to the General input folder.
      2. Open the 5500 screen and remove the name from the
        Individual signing for plan sponsor
        field.
      3. Go to the Admin screen and make sure
        Plan administrator information same as sponsor
        is not marked.
      4. Complete the plan administrator information on this screen.
      5. Enter the name of the plan admin in the
        Individual signing for plan administrator
        .
      6. Go to the Electronic Filing input folder.
      7. Open the ELF screen and enter signature information for the plan administrator only.
      8. Recreate and retransmit the return.
  • Plan sponsor is signing
    • If the plan sponsor is signing the return and is not the same person as the plan admin:
      1. Go to the General input folder.
      2. Open the 5500 screen and fill out the Sponsor / Employer information.
      3. Enter the name of the plan sponsor in the
        Individual signing for plan sponsor
        field.
      4. Go to the Admin screen and make sure
        Plan administrator information same as sponsor
        is not marked.
      5. Make sure the
        Individual signing for plan administrator
        field is blank.
      6. Go to the Electronic Filing input folder.
      7. Open the ELF screen and enter signature information for the plan sponsor only.
      8. Recreate and retransmit the return.

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