R0000-017-01 e-file error

If 'DiscussWithPaidPreparerInd' in 'BusinessOfficerGrp' in the Return Header has a choice of "Yes" indicated, then 'PhoneNum' in 'PreparerPersonGrp' must have a value.
The return is marked to allow the IRS to discuss the return with the preparer but the firm phone number is missing.

Solution

  1. Open the
    File
    menu, then select
    Client Properties
    .
  2. Check the
    Preparer Block
    , then complete the appropriate set of steps.
    • If your Preparer Block is not Personal Preparer,
      1. Open the
        Setup
        menu, then select
        System Configuration
        .
      2. Open the
        Firm
        tab.
      3. Complete the
        Phone number
        field.
    • If your Preparer block is Personal Preparer,
      1. Go to the
        General input
        folder
      2. Open the
        OthInfo
        screen.
      3. Select
        No
        from the
        IRS may discuss return with preparer
        dropdown list.
  3. Re-create and retransmit the return.
Chat now

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close