Troubleshoot unavailable Electronic Filing Status

Scenario

The green
Electronic Filing Status
button in the UltraTax CS toolbar isn't available. The Electronic Filing Status option is also not available in the
Utilities
menu.

Cause

The Electronic Filing Status window isn't available when e-filing through a 3rd-party transmitter. If you want to use Thomson Reuters as your e-file transmitter, the option may have been accidentally cleared.

Solution

To verify, select
Setup
,
User Preferences
, then the
Misc
tab, and mark
Use Thomson Reuters as the ELF transmitter
. Because user preferences can vary from computer to computer, make sure to mark this option on all other computers.
Chat now

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close