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Installation Logs

Error 1723: There is a problem with this Windows Installer package.

Scenario

You may find this error in the
UltraTax CS
 installation error logs.
Error message
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

Cause

The Windows permissions for the person running the installation aren't sufficient.

Solution 1: Use Hidden Administrator

  1. Select
    Start
     and search for
    Command Prompt
    .
  2. Right-click
    Command Prompt
     and select
    Run as administrator
    .
  3. Enter
    net user Administrator /active:yes
     and use
    Enter
    .
    note
    If you receive an error message in the command prompt saying that you don't have access to enable this Administrator account, try a different user account. An error during this process may indicate a permissions-related issue that may be causing other issues with the current user account.
  4. Sign out of your Windows profile.
  5. Sign back in using the
    Hidden Administrator
     account with your current credentials.
    note
    By default, this user account doesn't have a password and you aren't required to create one. When you're finished using it, you can disable it:
    1. Open
      Command Prompt
       and select
      Run as administrator
      .
    2. Enter
      net user administrator /active:no
       and use
      Enter
      .
  6. Try the installation again that caused the error.

Solution 2: Set permissions

Ask your IT professional to give you full control over the WinCSI folder and its directories.

This article applies to:

  • PRODUCT: UltraTax CS
  • Subject: Install

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