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Installer

UltraTax CS installation failed

Installations can fail when the internet connection is weak or the antivirus is interfering.

Scenario

During the UltraTax CS product installation, you may see a
Result: Failed
 status for the license, platform, or a federal entity like 1040, 1065, or 1120.

Solutions

On the machine that's running the installation:
  1. Check your internet connection. If you're on a wireless network (Wi-Fi), move to an ethernet connection. We can't support Wi-Fi because the connection can be unstable.
  2. Create the required antivirus exceptions for UltraTax CS. Without these exceptions, you're likely to have problems updating your software throughout the year. You can also lose client data.
    note
    You can try disabling your AV, but if that doesn't work you should still set the AV exceptions. Disabling doesn't necessarily turn the software off completely.
If your internet connection is stable and you have antivirus exceptions created on the computer running the installation, try reinstalling UltraTax CS:
  1. Go to
    X:\WinCSI\
    , where X represents the drive where the application is installed.
  2. Right-click the
    UTYY
     folder, where YY represents the last 2 digits of the year version of UltraTax CS.
  3. Select
    Rename
    .
  4. Add
    .old
     to the end of the folder name.
  5. Run the installation again.

This article applies to:

  • PRODUCT: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax
  • Subject: Install

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