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A true competitive advantage
Law firm Zarin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
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Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
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The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
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CoCounsel Legal
Transform your work with the only AI legal solution uniting research, drafting, and document analysis in a single experience. Designed by legal experts and built on trusted content and advanced AI, CoCounsel Legal accelerates multistep work so you can better serve your clients and grow your business.
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CoCounsel Tax
Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
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CLEAR
Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
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2026 SKILLS showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
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Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
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Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Set up your domain MX records
note
Thomson Reuters has stopped creating
new
email domains in the Virtual Office CS and SaaS environments. You can continue creating new user email addresses for existing
domains in these environments until support for Hosted Exchange ends on
August 31, 2026
.MX records are responsible for the delivery of emails. If you use Virtual Office CS or SaaS Microsoft Exchange, you'll have to update your MX records to ensure successful mail delivery.
Contact your domain host to configure your domain
You'll need to configure your domain to receive Virtual Office CS/SaaS Microsoft Exchange Email. If you registered your domain name with a provider other than Thomson Reuters, contact the domain host and have them to make the following changes.
- Virtual Office CS or SaaS Microsoft Exchange customers should direct their domain host to change only their domain's MX records.
- If Thomson Reuters manages your domain name, we’ll complete this process for you.
Host | Address/Points to/Mail server | Priority |
|---|---|---|
@ | mailcsi1.westgroup.com | 10 |
@ | mailcsi2.westgroup.com | 10 |
These changes are not immediate. It may take 24 hours for this change to be effective, depending on your domain host's configuration.
note
- To minimize email downtime, you may want to wait until you have confirmation from Thomson Reuters that we have everything set up on our servers before you transition your MX (mail exchanger) records to our servers
- While Thomson Reuters recommends an MX priority value of 10 for each MX record, you may use another value if 10 is not possible. As long as the MX priority values are equally weighted (have the same value) your email should function normally.
This article applies to:
- PRODUCT: Virtual Office CS