Pagero Autogrio Pro - Information for your customers
Stopping of payment assignments
Stopping an individual payment:
The payer can stop an individual debit by contacting their company no later than two banking days before the due date.Stopping all payments concerning a particular consent:
The payer can stop all debits concerning a particular consent by contacting their bank. All payments that are based on the consent that has been stopped will be rejected until the stop is cancelled at the request of the payer. If the payer does not ask for the stop to be cancelled within 45 banking days, the consent will be cancelled by Bankgirot. The payer's bank will give instructions on what the payer should do in order to request that the consent be stopped.Change of account number or bank
If a payer wishes to change bank account number for their payments in Autogiro, they should contact their bank.Cancelling consents
- The payer's bank may cancel a payer's consent in certain circumstances, e.g. if:
- The payer has closed their bank account with the bank.
- The payer has misused their bank account with the bank.
- The payer has asked the bank to terminate the consent.
- The payer's bank is entitled to terminate the payer's affiliation to Autogiro 30 days after the bank has notified the payer.
- A consent will remain valid until cancelled. The payer may terminate a consent by contacting their bank or your company. The consent will cease to apply no later than five banking days after the recall is received by the payer's bank or your company.
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