This article applies to:

Product: Account management,Westlaw Advantage,Westlaw Classic,Westlaw Edge,Westlaw Precision,Legal Tracker,CoCounsel
Subject: Payments,Billing

Use credits when making a payment

You can use your credits when making a payment in My Account.

Sign in to the self-service portal, select a combination of credits and invoices and follow the prompts

From the account's homepage, select Billing & Payment
and select Open Items & Balance Detail
.

note

If you manage multiple accounts, select Open Items & Balance Detail
located within the Billing & Payment section of the dashboard.

Select the invoice and credits.

note

The invoice amount needs to exceed the credit amount in order to apply credits within My Account.

Select Add to Payment Cart
.

Select Click to Pay Now
to make a payment using your credit card or bank account.

Select Credit Card
or Bank Account
, enter your information, and select Submit Payment
.

note

If you have a previously saved payment method, you may select the account from Saved Payment Methods
and select Submit Payment
.

You may use our automated chat service or submit a request to apply a credit for paying a balance:

Select Chat Now
found on the Legal Support Center page and follow the prompts from the chatbot.

note

The automated chat service is available 24/7. Live chat agents are available M-F during support hours.

Submit a request to apply a credit for paying a balance. We’ll respond to your request within 1-2 business days.