Request a return label

Follow these steps to request a return label.
  1. Sign in to the
    self-service portal
    and go to
  2. From the account's homepage, select
    and select
    Orders & Returns
    If you manage multiple accounts, select
    Orders & Returns
    within the Product Information on the dashboard.
  3. Select
    Lookup Order
    Delivery Number
  4. Select the Order Number you want to return.
    Order information is available for the last 90 days.
  5. Select the items being returned and select
  6. Enter the
    Return Quantity and Return Reason
    and select
  7. Verify the return information is correct and select
    Print Mailing Label
You can use the automated chat service, automated phone system and submit a request.
  • Select
    Chat Now
    found on the mainLegal Support Center page and follow the prompts from the chatbot.
    The automated chat service is available 24/7 and Live Chat Agents are available M-F during support hours.
  • Call 1.800.328.4880, choose
    Customer Service
    , provide your 10-digit account number, choose
    Return Label
    , state
    deliver number
    , and number of boxes to be returned. Then, provide your fax number and state your first name and family name.
    Delivery number can be 10 digits starting 04xxxxxxxx / 9 digits without leading zero and found on invoice, subscription notice, or packing slip.
  • Submit a request for a return label. We will respond to your request within 1-2 business days.


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