This article applies to:

Print or CD order status

Follow these steps to check the status of an order in My Account.

From your account's homepage, select Orders
.

Select Orders & Returns
.

note

If you manage multiple accounts, the selection is located within the Product Information section.

Select Look up Order or Delivery Number
.

Locate the Order Number.

note

The order has shipped if a Ship Date appears. You can request a reshipment if Reship
is an option.

Select Delivery Number
to view delivery details.

note

You can also check the status of an order by our automated chat service or submit a request using a web form.

Use the Chat Service 24/7 or Live Chat Agents during Monday through Friday support hours. Select the Chat Now
option and follow the prompts.

Submit a request using a web form. Customer service will respond within 1-2 business days.