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This article applies to:

  • Product: Accounting CS,Checkpoint Edge,Fixed Assets CS,GoSystem Tax RS,Practice CS,SurePrep,UltraTax CS,Virtual Office CS,os-compliance-hub,ONESOURCE Income Tax,ONESOURCE Determination,ONESOURCE Indirect Tax,ONESOURCE Global Trade,ONESOURCE Trust Tax,ONESOURCE Tax Information Reporting

Contact our support team

Explore different options for contacting Technical Support and resolve your issue faster.

Before you contact support

The more detail you share, the faster we can help. Prepare a clear description of your issue or question — take notes of any symptoms you notice and save screenshots of error messages if you can.
At a minimum, have the following information ready:
  • Your Account, Domain, PAN, or Firm ID.
  • A detailed description of the issue or question.
  • The steps that led to the issue or question, and whether you can reproduce it.
  • Whether the issue affects more than 1 user, client, or computer.
  • The full error message and when it appears.

Ways to contact support

To find contact information for your product's Support team, follow these steps:
  2. Under
    Help by industry
    , select your product from the dropdown, then select
    Go
    .
  3. Scroll to the
    Contact us
     section of the product Help and Support page to review support offerings, contact options, and hours.

Support offerings

Support offerings vary by product. Review the following options and decide which method best fits your needs:
  • Live chat:
     Best for quick questions and time-sensitive issues.
  • Phone:
     Best for urgent issues or situations that require more detailed discussion.
  • Email:
     Best for non-urgent questions that don't require an immediate response.