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This article applies to:

  • Product: Accounting CS
  • Subject: Payroll checks

Correct a payroll check when MICR line is missing or printing in the wrong font

Do the following if the MICR line is missing from your checks or if they're printing in the wrong font.
attention
Try printing a check after each step. If unsuccessful, move on to the next step. If the MICR line prints correctly, there's no need to complete the remaining steps.
  1. Restart your computer.
  2. Reinstall Accounting CS on your computer:
    1. Select
      Start
      ,
      Control Panel
      , then
      Program and Features
      .
    2. Select
      Accounting CS
       then
      Uninstall
      .
    3. Go to your
      WinCSI
       folder, then select
      Accounting CS
      , then
      Desktop
      . Double-click the
      setup.exe
       file and follow the prompts to install Accounting CS.
    4. Restart your computer when prompted.
  3. Install the Windows fonts file from another working computer with Accounting CS installed on it (contact your IT Professional for more help with this step).
  4. Make sure the check layout is correct:
    1. In Accounting CS, select
      File
       then
      Layout Designer
      .
    2. Double-click the layout you're using.
    3. Select the MICR line variable
      [VENDORACTIVITY.CHECK.MICRLINE]
      . If it's not there, insert it from the
      Variables
       menu.
    4. Select
      Format
       then
      Text
       and verify that the font is
      CSI MICR E13B V2
      .
  5. Make sure the print properties are correct.
    note
    For Windows 11:
    1. Select
      Start
      ,
      Control Panel
      ,
      Hardware and Sound
      , then
      Printers
      .
    2. Right-click your printer then select
      Properties
      .
    3. Go to the
      Advanced
       tab and mark or clear the
      Enable advanced printing features
       checkbox.
  6. Try a different printer or print driver. Contact your IT Professional for more help with this step.
note
If you're using Virtual Office or SaaS, you may be able to resolve this issue by uninstalling and reinstalling the Citrix application.