Write off a customer invoice or finance charge
There may be situations in which you want to write off a customer's debt as a loss. You can create a write-off transaction for those debts in the Manage Customer Payments screen.
- SelectActions, thenManage Customer Payments.
- To create a write-off transaction in theRapidtab, selectWrite-offfrom theTypecolumn in the grid.
- To create it in theDetailtab, selectAddand thenWrite-offfrom theTypefield in the Transaction Detail section.
- Select the applicable customer ID, journal, posting period, and GL account. If you selected a GL account for theBad debt expensefor this client, the application automatically selects that account in theGL Accountfield for you.
- Enter a payment date or use one of the date entry shortcuts.
- Enter a reference for the payment transaction.
- Enter the amount to write off.
- To write off this amount from one or more specific invoices or finance charges, select theDetailtab and then select the checkbox for those transactions in theApply Transactionstab in the Transaction Detail section.
- SelectEnterto save the write-off transaction.
