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Employee Self-Service FAQs
Set up employee portals
How do I enable Remote Time Entry for an employee with an existing Employee Self-Service portal (or Employee Self-Service for an employee with Remote Payroll)? Does the employee need two separate portals?
No, the employee does not need two portals. To combine the functionality of both services, use the same first name, last name, and email address for both the employee record (which is used for the Employee Self-Service portal) and the NetClient CS account. The employee must use different login IDs for Employee Self-Service and Remote Payroll, but they can use the same password.
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- For an existing Employee Self-Service user, the next time a timesheet is uploaded to a new NetClient CS portal, the Employee Self-Service and Remote Time Entry functionality will be combined for the new portal, and the original Employee Self-Service portal will not be needed.
- For an existing Remote Payroll user, when a new Employee Self-Service portal is activated, the application sends a registration email to the existing NetClient CS user. The employee does not need to re-register, so they can disregard the registration email.
For more information, read our help topic: Manually linking Employee Self-Service portals to NetClient CS or NetStaff CS portals.
If an employee works for two different companies, do they need separate portals for each company, or will they be combined?
Yes, the employee will need a separate portal for each company. Even if the employee's name and email address are the same for both companies, we cannot combine the two Employee Self-Service portals. The employee won't be able to use same email as a login for each portal. Login portals must be unique.
How do I resend a registration email to an employee who has forgotten their password — the Resend Registration Email button is unavailable.
The Resend Registration Email button is available only if the email address on the
Main
tab of the employee record has not been used to register an Employee Self-Service portal. If the employee has already used the email address to register a portal, you will not be able to resend the email to that address.To change the password for an employee:
- Sign in to your NetStaff CS portal.
- Select theAdmintab.
- SelectUsersin the Employee Self-Service (ESS) section.
- Edit the password for the employee.
Another thing that could cause the
Resend Registration Email
button to be unavailable is that Employee Self-Service has been disabled for the client. To verify this:
- SelectSetup, thenClients.
- Select thePayroll Informationtab.
- Verify that theEmployee Self-Servicecheckbox is marked.
For more information, read our help topic: Resending an Employee Self-Service activation email.
View employee check stubs and tax forms (W-2, W-4, 1095-C, 1099-MISC and 1099-NEC)
How do I send payroll checks to an employee's portal?
Accounting CS will send check stubs to an employee's portal when the employee's payroll checks are printed for the client or when a new handwritten check is added for the employee. Changes to existing checks, including voiding or deleting the checks, or modifying an existing handwritten check, will also be sent to the employee's portal.
If I enable Employee Self-Service in the middle of the year, will all previous payroll checks be available on my employees' portals?
No, only paychecks entered after Employee Self-Service was enabled will appear on the portals. If the paycheck stub includes a year-to-date section, it will include the payroll history, even if the check is not on the portal. If any checks were deleted and then re-entered, those checks will also appear on the employee's portal after Employee Self-Service is active.
Why don't my payroll checks and tax forms show up on my Employee Self-Service portal?
There are a number of settings that could cause this. For more information, read our help topic: Payroll checks or tax forms not appearing on Employee Self-Service portals.
Can my employees view their paycheck stubs, W-2 forms even though another person enters time for all employees?
Yes, if a Remote Payroll user enters time for any employees, the employee can view their paycheck stubs and tax forms through Employee Self-Service. For more information, read our help topics: Remote Payroll setup and overview, and Employee Self-Service overview.
Updating employee information
How do I update the email address associated with an Employee Self-Service portal?
In the Employee Self-Service portal, select your name then
Manage your Thomson Reuters Account
. Go to Change email
and update the email address. The next time you open the Employees
screen from the Setup menu in Accounting CS, you'll receive the Employee Updates
window to download or cancel the changes made on the portal.Enter time
Can my employees enter their own time?
Yes, you can enable Employee Time Entry for any employee who uses Employee Self-Service. The employee can then enter their own time in Employee Self-Service.
Can my employees view paycheck stubs and tax forms even though they don't use Remote Payroll or enter their own time?
Yes, if you enable Employee Self-Service for the employee, they can see their paycheck stubs and tax forms even if they don't enter their own time or no one enters it for them.
I enabled Employee Self-Service for my employees, and the employees activated their portals via the registration email. Why can't the employees enter their own time?
When you enable Employee Self-Service for an employee, that enables the employee to see their paycheck stubs and tax forms. To give employees the ability to enter their own time, you must enable Employee Time Entry for the employee.
Delete employee portals
Can I delete my employees portal?
No, employee portals cannot be deleted; instead, they can be disabled. When you disable Employee Self-Service portal for an employee, the application does not delete the employee's portal. The portal remains, but the employee cannot access it. Review the Disabling the Employee Self-Service features for an individual employee section in the Employee Self-Service overview help topic for details.
Send Registration Email button is unavailable and the portal is unregistered
If an employee's Employee Self-Service portal is marked as unregistered and the
Send Registration Email
button is grayed out, the NetClient CS administrator cannot modify the portal because it has not yet been registered. Follow these steps to resolve this:- SelectSetup, thenEmployees.
- Select the affected employee, thenEdit.
- Delete the email address on theMaintab.
- Save the employee record.
- SelectSetup, thenClients.
- Select the client you are resending the email to, thenEdit.
- SelectEnter.
- After about 30 seconds, go back toSetup, thenEmployees.
- Open the employee's record, and selectEdit.
- Re-enter their email address on theMaintab.
- Save the employee record.
- Open the employee's record again, and selectEdit.
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The
Send Registration Email
button should now be available. Use the Employee Self-Service users report to verify if the email was sent.