CS Connect error: No new updates available

Scenario

No new updates are available.

Solution 1: Run as administrator

Close Accounting CS.
Right-click
Accounting CS
and select
Properties
from the context menu.
On the
Compatibility
tab, mark the
Run this program as an administrator
checkbox.
Select
Apply
, then
OK
.
Open Accounting CS.
Select
File
, and
CS Connect
.
Mark the
Retrieve available updates
checkbox.
Select
Call Now
.

Solution 2: Retrieve licenses

Select
File
, then
CS Connect
.
Clear the
Retrieve available updates
checkbox.
Mark the
Retrieve licenses
checkbox.
Select
Call Now
and then follow the instructions to retrieve and install your updated licenses.
After Accounting CS opens again, select
Help
, then
About
.
Verify that the
Expires
column has dates in the next year.
Close the
About
window.
Select
File
, then
CS Connect
.
Mark the
Retrieve available updates
checkbox.
Select
Call Now
.

Solution 3: Remove expired licenses

Close Accounting CS.
Go to
X:\WinCSI\Licenses
Find files that begin with the letter A and rename them to contain "old."
Open Accounting CS.
note
You'll get messages about no licenses being found.
Select
OK
to bypass the messages.
Sign in to the application as you normally would.
Select
File
, then
CS Connect
.
Follow the steps in the preceding section to retrieve your license files again.

Solution 4: Remove trial licenses

Select
Help
, then
About
.
In the
Type
column, note which products have a Trial type.
Select
Trial Licenses
.
Clear the checkboxes for any products listed as having a Trial license type.
Close the open windows.
Select
File
, then
CS Connect
.
Mark the
Retrieve available updates
checkbox.
Select
Call Now
.
note
You may need to retrieve your licenses alone before you can retrieve the updates.