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Integrate payroll data

Error: Unable to import checks because multiple timeclock files exist with the same date

Scenario

You may get the following error message when importing payroll check with Timerack.
Error message
Unable to import checks because multiple timeclock files exist with the same date

Solution

  1. Go to
    Setup
    ,
    Clients
    , then the
    Integration
     tab.
  2. Find your firm's GUID number.
  3. Contact support and provide them with the GUID number.
Internal use only
Guid number.
 This is the unique identifier that is a randomly assigned to align clients between Accounting CS & Time Rack.  The length of the alpha/numeric number is typically 36.The customer can locate their GUID number in the
Integration
 tab of the
Clients
 screen. 
Example of a GUID number:
 39f9e644-e90a-4217-bc60-4dc0d9bcadd2
note
This field is only available when the
Time Rack integration
 checkbox has been marked for the client.
If the customer receives the
"Unable to import checks because multiple timeclock files exist with the same date"
 error message, follow the steps below.
  1. Have the customer locate their GUID number in the
    Integration
     tab of the
    Clients
     screen.
  2. Email the timeracksupport@thomsonreuters.com group with the Firm ID, ACS client ID, client GUID, and the details of the issue (either a request to delete the files or the error message).
  3. Let the customer know that it may take a few hours and that the original rep will follow up with them when the issue is resolved.
The TimeRack Leads team will clear all of the .POD files associated with a GUID, not specific ones. You'll need to have the customer resend the payroll file after this process is complete.
.POD files.
 These files contain all information being shared between the two applications.
Example of .POD file name:
 _TimeClock_3a5e73cf.pod or _updated_5b431548.pod
At this time, the same GUID number is assigned to the FIRM client in every ACS database. Since the GUID must be unique, a script from the generic scripts folder is required to update the FIRM client's GUID number. If all other options to begin the integration are unsuccessful, talk to a CF to obtain this script. Be sure you have the Firm name (from Flash) and FIRM client ID (from Accounting CS) when you visit the CF.
If Accounting CS is crashing repeatedly, email timeracksupport@thomsonreuters.com to have someone clear the POD file(s) that are causing the crash. Be sure to include the GUID number with your request.
Example:
 If there's an error message stating “Unable to import checks because multiple TimeClock files with the same date exist for this pay schedule. Please contact technical support for assistance.” email timeracksupport@thomsonreuters.com and ask them to delete the POD file in the background. Include the POD and Firm ID. This error is caused by the user saving and sending the file twice for the same payroll.
Internal Logins for Time Rack
Log in as: Manager
Email: cs.support@thomsonreuters.com
Password: TRsupport1

This article applies to:

  • PRODUCT: Accounting CS

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