Troubleshoot errors when creating an internet file
Try the following solutions if you receive an error message when you try to create an internet file.
Enter an ID
.Enter a Transmitter contact name, phone, and email.
- SelectActions, thenProcess Internet/Magnetic Files.
- SelectTransmitter Information.
- Select a staff member from theFile Contactdropdown in the General section.noteIf you have an Alternate Preparer Block license, selectSetup,Firm Information, thenFirm. Complete the Alternate Firm and Alternate EIN/SSN fields on the Main tab.If there are no entries in the dropdown, follow these steps to add a staff member to the list:
- Close the window and selectSetup,Firm Information, thenStaff.
- Select a staff member who's also a payroll form preparer, thenEdit.
- Mark thePayroll form preparercheckbox in the Preparer Information section. Enter thePTINandThird party designee PIN(if applicable).
- Enter a phone number in theBusinessfield, and an email address in theEmailfield of the Phone and Fax Numbers section. Add any other missing information.
- Make the same changes for any other staff members that should be included in the list of payroll form preparers.
- SelectEnterto save your changes.
Enter the Transmitter EIN.
- SelectSetup,Firm Information, thenFirm.
- SelectEdit.
- Enter the EIN in theEIN/SSNfield or theAlternate EIN/SSNfield depending on the license used.
note
Even without an Alternate Preparer Block license, firms still need to enter the transmitter EIN for certain internet files to pull the EIN without the alternate preparer block.
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Process internet and magnetic files
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