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This article applies to:

  • Product: Accounting CS,Workpapers CS
  • Subject: Reports

Fix if reports are not listed or missing

Do the following if some or all of the reports are missing from the Report List in the Report Designer.
  1. Close the application. If on VO / SaaS, you'll need to contact Support to have this file renamed.
  2. On the affected workstation, using Windows Explorer, go to:
    1. C:\Users\[[username]]\AppData\local\Creative Solutions\Application [[Accounting CS or Workpapers CS]]
      .
  3. Right-click on
    ClientSettings.xml
     and rename to
    ClientSettings.old
    .
  4. Re-open the application and verify the reports are listed for this user.
    important
    If the AppData folder is not listed in step 2, go to the Windows Control Panel, select the
    Tools
    Folder Options
    View
     tab, then select
    Show hidden files
    . In some instances, the menu items in the Control Panel may be hidden and Tools is not available, use the Alt+T keys on the keyboard to open it up.
    Internal use only
    File path for Accounting CS VO users
    Y:\VOSYSTEM\ACS\"hash ID"\Creative Solutions\Accounting CS
    .
    note
    Users don’t have access to the VOSYSTEM folder.
    Options for Non-Web Services Reps:
    • Non-Web Services Reps can rename this file on your own using the VO Tool or you can chat with the Web Services CF to have the CF rename it.
    • If this isn't urgent or if this is after CF hours, you can email the Citrix Portal Tech to rename the file.

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