A client can't process files with XactPAY and InsurePay at the same time. To move a client from XactPAY to InsurePay processing, follow these steps before retrieving the XactPAY Stop Payroll file.
Remove XactPAY information from the client
Select
Setup
, then
Payroll Items
.
Select the
Workers' Compensation
tab.
For each pay item and employer contribution item, delete the XactPAY wage type information.
Select
Setup
, then
Accruable Benefits
and repeat these steps.
Remove XactPAY information from the employees
Select
Setup
, then
Employees
.
On the
Payroll Items
tab, select the ellipsis for a pay item or employer contribution item.
On the
Workers' Compensation
tab, delete the
XactPAY Wage type
and
Multi-Class Identifier
.
Repeat these steps for each pay and employer contribution item for the employee.
Retrieve the XactPAY Stop Payroll file
Contact The Hartford and ask them to send a Stop Payroll file for the client.