XactPAY payroll file is missing information
When you're printing payroll checks in Accounting CS for a client set up with XactPAY, the
XactPAY Payroll File Missing Information
window might appear. In the window, the Type fields will be blank.To fix this issue, you'll need to verify that there's a selection in the
XactPAY Information Wage type
field in the Workers’ Compensation tabs of the Payroll Items
screen, the Employees
screen, and the Accruable Benefits
screen. Payroll items
- Select the tab.
- Verify that aWage typeis selected in the XactPAY Information section for each payroll item.
- SelectEnterto save any changes.
note
All pay items and employee contribution items must have an XactPAY type, including items that would generally be excluded from workers' compensation subject wages. You can't print or save (as handwritten) payroll checks until all payroll items used on the checks have been assigned XactPAY wage types.
Employees
- Select the tab.
- Select the ellipsis next to each payroll item to open theEmployee Payroll Item Settingswindow.
- Select theWorkers' Compensationtab and, in the XactPAY Information section, select the wage type for the payroll item if the field is blank. If there is already a wage type entered, select a different one.
- SelectEnterto save.
Accruable benefits
- Select the tab.
- In the XactPAY Information section, select the appropriate wage type for the accruable benefit if the field is blank. If there is already a wage type entered, select a different one.
- SelectEnterto save.
If all the Wage types are set up correctly and the checks still don’t print, deleting and re-entering the checks will remove the message.
