Error: The client <client name> is not set up with a service that provides access to this screen
Scenario
You may get the following error message when navigating certain screens in the application.
Error message
The client <client name> is not set up with a service that provides access to this screen. Please select a valid client or select Cancel to return to the previous screen.
Cause
You'll get this error message if the screen you're trying to access is only available to clients with a specific service enabled. For example, the
Actions
then Enter Payables
screen is available only if you've enabled the Accounts Payable
service for your client. If you get this message, you'll be prompted to select a different client from a list.Solution
Do the following to enable services for the client:
- SelectSetup,Clients, then theMaintab.
- Select the ellipsis
next to Servicesto open theAdd/Remove Serviceswindow. - Enable the service based on the screen you're trying to access.
