Error opening Workpapers dashboard
Scenario
You may get 1 of the following error message when you try to open the Workpapers dashboard.
Error message
System.Security.SecurityException: Requested registry access is not allowed. at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable) at System.Runtime.InteropServices.RegistrationServices.UnregisterValueType(Type type, String strAsmVersion) at System.Runtime.InteropServices.RegistrationServices.UnregisterAssembly(Assembly assembly
System.InvalidOperationException: Editing Firm record permission not granted. at CS.Accounting.UI.GL.Engagement.Workspace.EngagementWorkspaceWorkItem.CheckForPdfDefaults() at CS.Accounting.UI.GL.Engagement.Workspace.EngagementWorkspaceWorkItem.OnRunStarted() at CreativeSolutions.Common.Controls.CommonShell.MainMenuController.CreateOrActivateWorkItem(Type workItemType, WorkItem workItemInstance, WorkItem parentWorkItem, Boolean saveIfPossible, Nullable`1 excludeFromWorkItemManagement)...
Solution
Users need to be given full control over the following registry folders and all descendants:
- HKEY_CURRENT_USER\Software\Classes
- HKEY_CURRENT_USER\Software\Microsoft\Office
- HKEY_LOCAL_MACHINE\Software\Classes
- HKEY_LOCAL_MACHINE\Software\Microsoft\Office
note
- We recommend that you consult a qualified IT professional before modifying your registry as serious problems with your operating system can result if your registry is damaged.
- You may get a message indicating that some entries in the HKEY_LOCAL_MACHINE\Software\Classes folder can't be updated. When this occurs, verify that the permissions for the HKEY_LOCAL_MACHINE\Software\Classes\CLSID folder are set to full control.
