Error: RPC server is unavailable
Scenario
You may get the following error message when working on the Workpapers Dashboard.
Error message
RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
Cause
Third-party applications can interfere with Workpapers generating a preview of a Microsoft Word or Excel document.
Solution 1: Remove the Workpaper Preview portlet
- On the Workpapers Dashboard, close the Workpaper Preview portlet from all views.
- SelectSelect portletsand mark the checkbox for theWorkpaper Previewportlet.
- Only enable the Workpaper Preview portlet on 1 view - this should resolve the message.
Solution 2: Check your system
Review your installation and environmental settings to ensure that you are operating Workpapers in a supported environment that is configured ideally for CS Professional Suite applications.
- Verify that you're using a supported version of Microsoft Office.
- Review the SQL Server best practices for CS Professional Suite applications.
- Try changing the default printer on your computer.
- If your computer has Windows 11 installed, disable theLet Windows manage my default printersetting.
- SelectSettings,Devices, thenPrinters and Scanners.
- Clear theLet Windows manage my default printercheckbox.
- Verify that all updates are installed for Windows, Microsoft Office, and Workpapers CS.
- Verify that the antivirus programs are configured following the Antivirus guidelines for CS Professional Suite applications.
