Troubleshoot the Workpapers CS print driver

Delete pending documents

Select
Start
,
Control Pane
, then
Devices and Printers
.
Double-click the Workpapers CS printer to open it.
Delete any items that are listed.
If you can't delete the items, do the following:
Select
Start
,
Run
, enter
cmd
, then select
OK
.
When the Command Prompt opens, enter
Net Stop Spooler
then press
Enter
on your keyboard.
Wait for the spooler to stop, then enter
Net Start Spooler
and press
Enter
again.
Go back to
Devices and Printers
and verify that the items are removed from the Workpapers CS printer.
Reinstall the Workpapers print driver.

Reinstall the Workpapers print driver

Go to
C:\Program Files (x86)\Creative Solutions\Accounting CS\Print Driver
and run the
ACSPrintDriverUninstall.exe
file.
When the uninstall finishes, select
Start
,
Control Panel
, then
Devices and Printers
to verify that the Workpapers print driver is uninstalled. Workpapers CS should no longer be listed.
Go to
C:\Program Files (x86)\Creative Solutions\Accounting CS\Print Driver
and run the
ACSPrintDriverInstall.exe
file.

Verify the Workpapers service is started

Select
Start
,
Control Panel
,
Administrative Tools
, then
Services
.
Select the
Name
column to sort the list, and then go to "Workpapers CS Print Service."
Verify that the Status is
Started
(or
Running
if you're in Windows 10) and that the Startup Type is
Automatic
.
note
You can right click either of those options to change them.

Set print driver isolation

Select
Start
then
Control Panel
.
Select
Administrative Tools
. (Note: The options that are available depend on whether the Control Panel is in Category, Small icons, or Large icons view mode.)
When in the Category view mode, select
System and Security
.
In the Small or Large icons view mode, select
Administrative Tools
.
Select
Print Management
from the list. If this option isn't available, continue to the next step.
Select the
All Drivers
folder.
Verify that the Driver Isolation column in the middle pane indicates
None
for the Workpapers CS driver.
If the driver indicates something other than
None
, right-click the driver and select
Set Isolation level
then
None
.
If the driver indicates
None
, continue to the next troubleshooting step.

Uninstall the Workpapers print driver

Uninstall the Workpapers CS Print Driver again, but don't re-install it yet.
Delete or rename the following files:
wpdrv.bud
,
wpdrv.dll
, and
wpdrv.gpd
from
C:\Windows\System32\spool\drivers\W32X86\3
or
C:\Windows\System32\spool\drivers\x64\3
wpntprt.dll
and
wpntprt.pdb
from
C:\Windows\System32\spool\prtprocs\W32X86
or
C:\Windows\System32\spool\prtprocs\x64
wpsvc.exe
and
wppurge.exe
from
C:\Windows
Install the Workpapers CS print driver.

Rerun the desktop set up

Completely uninstall the Workpapers CS print driver and delete or rename the files again.
Uninstall Workpapers CS and reinstall the application on the workstation.
Install the Workpapers CS print driver.

Check permission

Verify the workpapers service is started

Right-click on the
Workpapers CS Print Service
then select
Properties
.
Verify that the path to executable field is
C:\windows\wpsvc.exe
.
If the path is wrong, modify the registry key.
Select
Start
then
Run
, enter
regedit
, then select
OK
.
It's very important to make a registry backup before you do the next 2 steps.
Go to
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\WPCSvc\Parameters
.
Change the Data Value for the ServiceDll item.

VO/SaaS Users

In the notification area, right-click the
Citrix Workspace
icon then select
About
.
Under Advanced, select
Connection Center
.
Write down the server name the user is connected to (formatted similar to EG-NASCSI-A250).
Sign out then sign back in.
If the problem doesn't persist, contact the Systems or Web Services CF. The problem is server specific at this point.

Missing Workpapers window