Error: Authentication failed
The
Authentication failed
error that occurs when connecting to an accounting package. Scenario
You may get an authentication error when connecting to an accounting package.
Error message
Authentication failed
Cause
Authentication can fail when the customer doesn't have administrator permissions, enters incorrect credentials, uses mismatched OAuth tokens or keys, or connects through the wrong API version.
Solution 1: Verify administration permissions and credentials
- Make sure the customer has the required administration permissions for the accounting package.
- Verify that the username, password, or other sign in credentials are correct.
Solution 2: Verify OAuth tokens or keys
Verify that the OAuth tokens or keys match the expected configuration.
Solution 3: Verify the selected organization
If the client has access to multiple organizations, such as in QuickBooks, make sure that they selected the correct organization.
Solution 4: Escalate the problem
If the authentication problem continues, escalate it to Validis.