Error: Failed to authenticate on accounting package
The
Failed to authenticate on accounting package
error occurs when connecting to an accounting package.Scenario
You may get a schema or header error when using
Upload & Share
.Error message
Export failed
Export incomplete
Cause
The export may fail because of browser compatibility, folder permissions, incomplete analysis, or cached browser data.
Solution 1: Check browser compatibility
Use a supported browser. Chrome or Edge is recommended.
Solution 2: Verify folder permissions
Make sure the user has access permissions to the workpaper folder.
Solution 3: Make sure analysis is complete
Ensure the analysis is completed through Step 3.
Solution 4: Export to a different folder
Try exporting the workpaper to a different folder.
Solution 5: Clear your browser cache
Clear your browser cache, and then retry the export.