Error: Guided Assurance integration is not available
Guided Assurance integration may not be available or fully automated.
Scenario
You may get the following error message when accessing Guided Assurance integration.
Error message
Guided Assurance integration not available
Cause
Guided Assurance integration is not fully implemented.
Solution
Contact our Support team.
Internal use only
Escalation guidance
Escalate to the Product team for:
- Functional bugs, such as buttons not working or errors in calculations
- Unexpected analysis results, such as risk scores that are clearly wrong
- UI errors or display issues
Escalate to Validis for:
- Ingestion failures, such as uploads stuck in progress or uploads that fail midway
- Authentication issues, such as failed authentication or OAuth errors
- Connector problems
Escalate to Sales for:
- Unit balance discrepancies after 48 hours
- Purchasing questions
- Contract or renewal questions
Escalate to Development for:
- Data integrity issues
- Settings that can't explain calculation errors
- Suspected algorithm or logic errors