Error: Insufficient units to perform this action
The
Insufficient units to perform this action
error occurs when a firm has a 0 unit balance.Scenario
You may get the following error message when trying to perform an action that requires units, but your firm has a 0 unit balance.
Error message
Insufficient units to perform this action
Cause
The firm may not have enough available units, the purchase may not have processed yet, the firm ID may not be associated correctly, or units may have expired.
Solution 1: Contact sales
- Contact your sales expert to purchase units.
- Wait 24 to 48 hours for provisioning.
Solution 2: Verify unit balance
Verify that the unit balance updates in .
Solution 3: Confirm the firm ID
Confirm that the correct firm ID is associated with the order.
Solution 4: Check for expired units
Check whether the units have expired.