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Errors

Error: Insufficient units to perform this action

The
Insufficient units to perform this action
 error occurs when a firm has a 0 unit balance.

Scenario

You may get the following error message when trying to perform an action that requires units, but your firm has a 0 unit balance.
Error message
Insufficient units to perform this action

Cause

The firm may not have enough available units, the purchase may not have processed yet, the firm ID may not be associated correctly, or units may have expired.

Solution 1: Contact sales

  • Contact your sales expert to purchase units.
  • Wait 24 to 48 hours for provisioning.

Solution 2: Verify unit balance

Verify that the unit balance updates in
Setup
AI Analyze
Unit Balance
.

Solution 3: Confirm the firm ID

Confirm that the correct firm ID is associated with the order.

Solution 4: Check for expired units

Check whether the units have expired.

This article applies to:

  • Product: audit-intelligence
  • Sub-Product: ai-analyze