This article applies to:

Error: Unable to continue

The Unable to continue
error occurs during analysis setup in Step 2 or Step 3.

You may be unable to continue from Step 2 or Step 3 during analysis setup.

Error message

Unable to continue

A caching problem may prevent the upload status from updating correctly.

Complete these solutions in the following order.

Create a new ledger request in Communications
.

Ask the client to re-save the GL or TB from the source accounting system.

Ask the client to do one of the following in the new request:

Reupload the file using Upload & Share
.

Reconnect using the direct connector.

Mark the old request as Completed
to avoid confusion.

If the solution fails after 2 attempts, escalate the problem to the support team through an AI Analyze Bug
work item.