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Errors

Error: Unable to continue

The
Unable to continue
 error occurs during analysis setup in Step 2 or Step 3.

Scenario

You may be unable to continue from Step 2 or Step 3 during analysis setup.
Error message
Unable to continue

Cause

A caching problem may prevent the upload status from updating correctly.

Solution

Complete these solutions in the following order.
  1. Create a new ledger request in
    Communications
    .
  2. Ask the client to re-save the GL or TB from the source accounting system.
  3. Ask the client to do one of the following in the new request:
    1. Reupload the file using
      Upload & Share
      .
    2. Reconnect using the direct connector.
  4. Mark the old request as
    Completed
     to avoid confusion.
  5. If the solution fails after 2 attempts, escalate the problem to the support team through an
    AI Analyze Bug
     work item.

This article applies to:

  • Product: audit-intelligence
  • Sub-Product: ai-analyze