Error: Units not appearing
The
Units not appearing
error occurs after purchasing units.Scenario
Purchased units may not appear immediately after purchase.
Error message
Units not appearing
Cause
Units may not appear if the order hasn't finished processing, the firm ID was not included, or EMS provisioning is incomplete.
Solution
Contact our Support team.
Internal use only
Complete these solutions in the following order:
- Verify that the order was processed successfully with the Sales rep.
- Verify that the firm ID was included in the order entry.
- Double check EMS provisioning. Customer Service assistance may be required.
- Wait the full 48 business hours before escalating.
- After 48 business hours, escalate the problem to the sales rep or Customer Service.