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Errors

Error: Upload failed or upload timed out

The
Upload failed
 and
Upload timed out
 errors occur when uploading data.

Scenario

You may get an upload failure or timeout while uploading data.
Error messages
Upload failed or Upload timed out

Cause

The upload may fail because of file size, network instability, an incorrect connector, or an invalid file schema.

Solution 1: Double check the file size

Complete these solutions in the following order.
Double check whether the file is very large. Very large files may take longer to upload or the upload may fail.

Solution 2: Verify network stability

  • Verify network stability.
  • Verify that the client's internet connection is stable before retrying the upload.

Solution 3: Verify the correct connector was selected

Make sure the client selected the correct connector for the accounting package.

Solution 4: Verify the file schema for
Upload & Share

For
Upload & Share
, make sure the files meet the schema requirements:
  • Make sure the TB is a single-sheet Excel file.
  • The general ledger can be a multi-sheet Excel file. All sheets will need to use the same schema and headers.
  • Ask the client to re-save the files from the source accounting system before reuploading.

Solution 5: Escalate the problem

If the problem persists after troubleshooting, escalate the problem to
Validis
.

This article applies to:

  • Product: audit-intelligence
  • Sub-Product: ai-analyze