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Error: Upload status: Loading

The
Upload status: Loading
error occurs when an upload status fails to update.

Scenario

You may get an upload status that remains at
Loading
when an upload is in progress or after attempting to upload a file.
Error message
Upload status: Loading

Cause

A known problem may prevent the upload status from updating.

Solution 1: Try a different browser

Complete these solutions in the following order.
Open the application in a different browser, and then review the upload status again.

Solution 2: Clear your browser cache

  • Clear your browser cache, and then refresh the page.
  • Wait for a short period of time, and then retry the upload.

Solution 3: Escalate the problem to
Validis

If the problem continues for more than 48 hours, escalate the problem to
Validis
.