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Errors

Error: Upload stuck in
pending
 or
in review

The upload stuck in
Pending
 or
In Review
 error occurs after a client uploads or connects data.

Scenario

An upload may remain stuck in
Pending
 or
In Review
 after a client uploads or connects data.
Error message
Upload stuck in "Pending" or "In Review"

Cause

A caching problem may prevent the upload status from updating correctly.

Solutions

Complete these solutions in the following order.
  1. Create a new ledger request in
    Communications
    .
  2. Ask the client to re-save the GL or TB from the source accounting system.
  3. Ask the client to do one of the following in the new request:
    1. Reupload the file using
      Upload & Share
      .
    2. Reconnect using the direct connector.
  4. Mark the old request as
    Completed
     to avoid confusion.
  5. If the solution fails after 2 attempts, escalate the problem to the support team through an
    AI Analyze Bug
     work item.

This article applies to:

  • Product: audit-intelligence
  • Sub-Product: ai-analyze