This article applies to:

Case missing from the list

When you're on the

View Case List

page, you'll be able to see all the live cases that you've either created or been invited to access.

To see a training case, mark the View Training Cases
checkbox.

If you can't see a case listed:

Select Clear Filter
.

If the case still isn't there, contact the person who invited you to the case and check the email address used.