Remove a case
Cases should only be removed in exceptional circumstances.
To remove a case, submit a request to Support and explain why the case needs to be removed.
Remember, case details aren't locked down, so if you created a case by accident, you can just change the details and re-use it for a different case.
Also, if you want to hide a case from the
View Case List
panel, change the case status to Complete
and it will only show if you search for closed cases.New Case Center experience
Client Admin users can delete cases using the following steps.
- Sign in to your account.
- SelectTry New Case Center.
- Go to theCasesscreen and find the case to be deleted.
- Select the arrow next to the case and thenDelete.